Technology is an enabler to many parts of our lives and our jobs. Go without your phone for even a day and you will quickly realize how much we depend on technology in so many facets of life.
Ensure your customer’s work life, social life, and home life run seamlessly by offering customer support that gets the issue fixed.
Any time. Every time.
If a picture is worth a thousand words, a video is worth even more.
Zero Day Group has a partnership with LogMeIn to use their RescueMe Video chat technology – bringing the customer’s issue to life.
Talking to your customer and seeing their issue makes them feel heard and helps our customer service agents fix their problems so much more quickly. Our team is dedicated to pushing the boundaries of leveraging video technology and social media platforms to provide the very best customer support to your customers.
Learn more about Rescue LogMeIn technology. Rescue LogMeIn technology
With the increasing abundance and use of technology in our lives, the amount of information and data we produce every day is at an all time high. The Zero Day Group recognizes this opportunity to utilize data captured while supporting your customers to leverage our advanced analytics capabilities in order to give you data-driven insights that will help your company succeed.
Customized, targeted reporting specifically for your business will lead to increased transparency in performance and help identify potential service modifications to optimize performance and customer experience. Our in-house application developers are experts at compiling and presenting data in a way that tells the story and shows the metrics your management team needs to see. We work with you to ensure reporting dashboards are customized and unique to your organization and offerings.
Equipped with data-driven insights from customized reporting and our industry expertise and experience, we will work with you to better forecast customer support demand for your organization. Adjusting resource forecasting can benefit your business in a number of ways and ensure you have the right team members and right team size at the right time.
We will work with you to:
Zero Day Group customer service agents are equipped with all of the latest and greatest technology in our on-site innovation lab. They use, break, and fix the technology themselves, and are able to solve customer problems in a way that running through a predetermined script never will. Having an intimate understanding of the technology and product allows our agents to troubleshoot and solve problems faster.
Our agents are given the freedom to ask questions that get to the heart of the issue, faster and more directly. Not only are average handle times reduced, but customers can feel this different level of engagement towards their technology issues. Empathy towards the customer’s technology issue also helps agents de-escalate issues – customers suddenly go from feeling isolated and helpless to having a team member that understands their problem and is able to help them get to the bottom of it – quickly. Being able to solve problems faster and establish rapport with customers leads to a better experience and more satisfied customers.
Customer service starts with people – agents that will be the front line of solving your customers’ technology issues. Zero Day Group agents are well-educated professionals with 4 year college degrees, who geek out over the latest and greatest tech gadgets and have a passion for helping people understand and use that technology to its fullest capacity. Our agents primarily have computer science or computer engineering degrees, and have demonstrated an ability to be flexible, adaptable, and have a history of zero AWOL events on their profiles.
Serving you from around the world – we’ve got you covered!
Houston, TX is the 4th largest city in the United States and is the most diverse city in the country. It is largely known for being home to some of the world’s largest energy companies, but also boasts a strong presence of aeronautical and technology companies. Houston has so much more to offer – it has over 40 colleges, university and institutions, is home to the Texas Medical Center, the largest medical center in the world, and is 2nd only to New York City in terms of number of Fortune 500 headquarters.
Cebu is one of the most developed provinces in the Philippines and is second in size only to Manila, with over 3 million people. It is regarded as the country’s cultural heart is is just a 1 hour flight south of the Manila, the country’s capital.
Our office in Cebu is in the Cebu I.T. Park, which is a master-planned and mixed-use community, making it an ideal place to live, work, play, visit and do business. Cebu I.T. Park was designed in 2000 to bring together top-class talent and technology, and is now home to over 100 IT and related services companies and 23,000 employees.
Contact us to take a deeper dive on how we can help accelerate your company to a secure,
cloud-based IT landscape or help you provide your customers with the best support they have ever experienced.
Your privacy is extremely important to us. We will only use the information you provide through our Text Program to transmit your mobile messages and respond to you, if necessary. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY.
Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the our Text Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Text Program for an ulterior purpose, we may refuse you access to the program and pursue any appropriate legal remedies.
California Civil Code Section 1798.83 and The General Data Protection Regulation 2016/679 (GDPR) allows users of the program that are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.
Contact us at the following address to make a request:
Zero Day Group
privacy@zerodaygroup.com
